Volume 1 Issue 1
Research Article: Erceived Work-related Psychosocial Stress and Musculoskeletal Disorders Complaints among Call Centre Workers in India - A Cross Sectional Study
Vidhya Venugopal*, MAC. Nafeesa, P. Vijayalakshmi and P. Rajkumar
BPOs (Business Process Outsourcing) are typically categorized into back office outsourcing or non-voice sector and front office outsourcing or voice based sector. While the non-voice process includes data encoding, database development, market research, handling of credit billing problems, loan processing, account management etc, the voice sector is often interchangeably referred to as the 'Call Centre industry' because the service entails interactive communication with the client or customers over the telephone .
Cite this Article: Venugopal V, Nafeesa MAC, Vijayalakshmi P, Rajkumar P. Erceived Work-related Psychosocial Stress and Musculoskeletal Disorders Complaints among Call Centre Workers in India - A Cross Sectional Study. Sci J Musculoskelet Disord. 2017;1(1): 001-006.
Published: 29 July 2017
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